Mermaid2Visio Privacy and Confidentiality Policy

Last updated: July 28, 2026

What Mermaid2Visio does

Mermaid2Visio converts Mermaid diagram text into editable Microsoft Visio VSDX files. Diagram source is processed for conversion and is not intentionally stored as raw Mermaid source.

Account data we store

We store product account data needed to operate the service, including email address, product access level, subscription status, profile/preferences, and conversion metadata such as diagram type, size estimates, status, timestamps, and a one-way hash.

Diagram confidentiality

Raw Mermaid source is processed in memory for preview, validation, and VSDX generation. The application stores metadata only unless a future feature clearly asks users to opt into saved diagrams.

Payments

Payment cards, bank details, invoices, and billing identity details are handled by Stripe. Mermaid2Visio stores Stripe customer/subscription identifiers and subscription status, not full payment card data.

Cookies and analytics

The site may use essential first-party cookies for sign-in, security, preferences, consent, and checkout continuity. Privacy-conscious analytics may associate page and product events with an anonymous browser identifier and campaign tags such as UTM source, campaign, and content. This does not identify a visitor by name unless they sign in or otherwise provide identifying information. Optional third-party analytics or marketing cookies should only run according to the user’s consent choices.

Retention

Account, profile, billing status, and conversion metadata are kept while needed to provide the service, support billing, troubleshoot issues, measure usage, and meet legal obligations. Users may request account review, correction, or deletion where applicable.

Jurisdiction

Mermaid2Visio is operated from Canada. Privacy handling is intended to align with Canadian privacy expectations, including PIPEDA and Quebec Law 25 principles such as transparency, purpose limitation, safeguarding, and access/correction rights.

Contact

For privacy or confidentiality requests, contact contactus@creationware.ca.